Privacy Policy

Privacy Policy
Hand Tools City Ltd
Effective Date: March 25, 2025

At Hand Tools City Ltd, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website handtoolscity.co.uk.

1. Data Collection

When you use our website, place an order, or subscribe to our services, we may collect the following personal data:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party payment providers)

  • Order history and purchase details

  • IP address and device information

  • Website usage data (collected through cookies and tracking technologies)

We only collect the necessary data required to provide you with our services and improve your shopping experience.

 

2. Use of Data

We use the information collected for the following purposes:

  • Order Processing: To fulfill your orders, process payments, and deliver products.

  • Customer Support: To respond to inquiries, process returns, and provide after-sales service.

  • Marketing & Promotions: To send special offers, discounts, and updates about new products (you can opt out at any time).

  • Website Enhancement: To analyze website traffic and improve user experience.

  • Legal Compliance: To comply with applicable laws, regulations, and fraud prevention policies.

We do not use your personal data for any purpose outside of our business operations.

 

3. Third-Party Sharing

We do not sell or rent your personal data to third parties. However, we share information with trusted partners necessary to complete your order, including:

  • Sourcing Agents: To procure the best quality tools from various suppliers.

  • Shipping & Logistics Providers: To fulfill and deliver your orders efficiently.

  • Payment Processors: To securely process payments (e.g., PayPal, Stripe, or other financial institutions).

All third-party service providers are required to maintain the confidentiality of your information and use it only for the specific services they provide to us.

 

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve user experience and analyze website performance. These technologies help us understand customer behavior and optimize our marketing efforts. The tools we use include:

  • Google Analytics – Tracks website traffic and user interactions.

  • Meta Pixel (Facebook Pixel) – Measures ad performance and retargeting.

  • Microsoft Clarity – Analyzes user engagement and website navigation patterns.

You can control and manage your cookie preferences through your browser settings.

 

5. User Rights & Data Protection

As a customer, you have the following rights regarding your personal data:

  • Access & Review: Request a copy of the personal data we hold about you.

  • Correction: Update or correct any inaccurate or incomplete data.

  • Deletion: Request that we delete your personal information (subject to legal retention obligations).

  • Marketing Preferences: Opt-out of promotional emails at any time by clicking the unsubscribe link.

  • Data Portability: Request your data in a commonly used format.

To exercise your rights, please contact us at help@handtoolscity.co.uk.

 

6. Data Security

We implement robust security measures to protect your personal data from unauthorized access, loss, or misuse. Our website uses SSL encryption for secure transactions, and we continuously update our security protocols.

 

7. Contact Information

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us:

Hand Tools City Ltd
Business Location: UNIT 4, STROM 12 PLAZA SHOPPING CENTRE, 54 ST MARY'S RD, SOUTHAMPTON, SO14 0BH, UNITED KINGDOM
Email: help@handtoolscity.co.uk

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant updates occur, we will notify you via email or website notification.

By continuing to use our website, you agree to the terms outlined in this Privacy Policy.