Reship and Refund Policy
At Hand Tools City Ltd, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help.
Return Policy
We do not support product returns once the product is delivered. However, refund or reshipment is applicable under certain conditions mentioned below.
Refund or Reshipment Conditions
We offer Refund or Reshipment in the following cases:
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If the package is lost during transit.
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If the product is received damaged (Product damage only, not packaging damage).
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If the product is not delivered within 30 days from the shipping date.
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If the customer receives a wrong or defective product (must notify within 1 month of delivery).
Refund or Reshipment Processing Time
Once the issue is verified and approved:
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Refund or Reshipment will be processed within 3-7 working days.
Return Shipping Cost
As return is not supported, no return shipping is applicable.
Note
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To claim refund or reshipment, customers must provide clear photo/video proof of the issue.
- For any queries or support, feel free to contact us through our customer support page.
If you have any questions or concerns regarding your return or refund, please contact us at help@handtoolscity.co.uk. We are happy to assist you!
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